Frequently Asked Questions
FAQs
Everything Buyers Ask Us
Everything buyers usually ask us, in one place. If your question is not here, feel free to directly contact us.
Products
It is a hard, long-lasting dog chew made from nak milk, cow milk, and natural lime. It is dried and cured until it becomes rock hard. Dogs soften it slowly as they chew.
Nak milk, cow milk, and lime. Nothing else. No preservatives, no additives, no binders.
Yes, when given at the right size and with supervision, like any chew. Choose a size suited to your dog’s weight.
Yes. They are gluten-free, preservative-free, and low in lactose.
They are naturally low in lactose because nak milk contains less lactose than cow milk alone. They are not lactose-free.
Chew bars, crunchy bars, flavoured chews, twisted chews, bone chews, nuggets, puffed nuggets, and yak milk protein powder.
Blueberry, strawberry, apple, coconut, mint, turmeric, beetroot, and pumpkin.
It depends on the dog and the size. Most dogs take several hours to work through a bar. Strong chewers take less time.
Kept sealed, cool, and dry, our chews last a long time. Exact best-before dates are printed on every pack.
Wholesale Orders
We are a manufacturer and exporter. We supply businesses in bulk.
100 kg per order. You can mix products within it.
Talk to us. First-time buyers sometimes arrange a smaller trial shipment.
Yes, in most cases. It is a good way to test what sells.
Yes. Samples go by air courier before most first orders.
Send us your product list, quantity, and destination. We reply with a written quote, usually within 1 to 2 working days.
For larger regular orders, we discuss territory arrangements case by case.
Private Labelling
Yes. Your logo, your artwork, your packaging.
White label means selling our existing product under your name with a simple label change. Private label means custom packaging built around your brand.
It starts around 100 kg, but your printed packaging supplier may set a higher minimum. We confirm at quote stage.
Yes. English, French, Japanese, and others on request.
Yes. Ship it to our facility and we will pack into it.
Usually 20 to 25 days of production, plus artwork approval time and shipping.
Manufacturing and Quality
At our facility in Thaiba, Lalitpur, Nepal.
ISO and HACCP, with FDA-compliant manufacturing practices.
Yes. We share them on request before your first order.
Fixed recipe, controlled drying, batch testing for hardness and moisture, and full batch records.
From 15,000 to 20,000 farming families across the Himalayan region.
Yes. Buyers are welcome to visit.
MOQ and Lead Times
100 kg per order.
7 to 25 days. Small standard orders finish sooner. Large or custom orders take longer.
Because drying and curing cannot be rushed without hurting the product.
Usually, if you tell us early. We plan production backwards from your date.
Shipping and Export
By air or by sea, depending on your priority.
About 3 to 9 days in transit, depending on destination.
About 25 to 45 days in transit, depending on destination.
Nepal has no seaport. Orders travel by road to an Indian port, usually Kolkata, then continue by sea.
We supply the USA, UK, Canada, Japan, and other markets on request.
Commercial invoice, packing list, certificate of origin, ingredient list, lab test reports, and country-specific health or quarantine certificates.
Your own customs broker. We supply the export-side documents.
Usually customs paperwork, not transit. Complete documents keep things moving.
Ordering Process
Enquire, choose products, get a quote, confirm in writing, pay the deposit, and we produce and ship.
A deposit at order confirmation and the balance before shipment. Terms are discussed for repeat customers.
Small changes are usually possible before production starts. After packaging is printed, it gets difficult.
Yes. We share tracking and shipping documents once your order leaves.
Email abiraldairy@gmail.com or call +977 9851156313.