Privacy Policy

Last updated: September 1, 2026

This policy explains how Abiral Dairy Pvt. Ltd., trading as Abiral Himalayan Dog Chew, handles your personal information.

We are based in Thaiba, Lalitpur, Nepal. You can reach us at abiraldairy@gmail.com.

1. Information We Collect

Information you give us:

  • Name and job title
  • Company name
  • Email address and phone number
  • Country and business address
  • Product interest, order details, and enquiry messages
  • Any other information you send us

Information collected automatically:

  • IP address
  • Browser type and device type
  • Pages visited and time spent
  • Referring website
  • Cookie data

2. How We Use Your Information

We use your information to:

  • Reply to your enquiry
  • Prepare quotations and proforma invoices
  • Process and ship your order
  • Prepare export documentation
  • Send order updates
  • Improve our website and services
  • Send business updates, where you have agreed to receive them
  • Meet legal and tax obligations

We do not sell your personal information.

3. Legal Basis for Processing

Where data protection law such as the UK or EU GDPR applies, we process personal data on these bases:

  • Contract: to quote for and fulfil your order
  • Legitimate interests: to run and improve our business
  • Consent: for marketing emails and non-essential cookies
  • Legal obligation: for tax, customs, and record-keeping

4. Cookies

Our website uses cookies. Cookies are small files stored on your device.

We use:

  • Essential cookies to make the site work
  • Analytics cookies, such as Google Analytics via Google Tag Manager, to see how the site is used
  • Marketing cookies, where applicable, to measure campaigns

You can control cookies in your browser settings. Blocking some cookies may affect how the site works.

5. Sharing Your Information

We may share your information with:

  • Freight forwarders and shipping agents, to deliver your order
  • Customs and government authorities, where required for export
  • Payment and banking providers
  • Website hosting and analytics providers
  • Professional advisers, such as accountants or lawyers

We share only what is needed. We require these parties to keep your information secure.

6. International Transfers

We are based in Nepal. If you are in the UK, EU, USA, Canada, Japan, or elsewhere, your information will be transferred to and processed in Nepal.

We take reasonable steps to protect your information wherever it is processed.

7. How Long We Keep Information

  • Enquiries that do not lead to an order: [insert period, e.g. 2 years]
  • Customer and order records: as long as needed for the business relationship, plus any legally required retention period
  • Accounting and export records: as required by Nepali law
  • Marketing contacts: until you unsubscribe

8. Data Security

We use reasonable technical and organisational measures to protect your information. This includes restricted access and secure storage.

No system is completely secure. We cannot guarantee absolute security, but we take it seriously.

9. Your Rights

Depending on where you live, you may have the right to:

  • Ask what personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data
  • Object to or restrict processing
  • Withdraw consent for marketing at any time
  • Ask for a copy of your data in a portable format
  • Complain to your local data protection authority

To exercise any of these, email abiraldairy@gmail.com. We will respond within a reasonable time.

10. Marketing

If you receive marketing emails from us, you can unsubscribe at any time using the link in the email, or by emailing us. We will stop sending them.

11. Children

Our website and products are aimed at businesses. We do not knowingly collect personal information from children.

12. Third-Party Websites

Our site links to other websites, including our social media pages. This policy does not cover those sites. Please read their own privacy policies.

13. Changes to This Policy

We may update this policy. The current version is always shown on this page with the date it was last updated.

14. Contact Us

If you have any questions about this policy or your data:

Abiral Dairy Pvt. Ltd.
Thaiba, Lalitpur, Nepal
Email: abiraldairy@gmail.com
Phone: +977 9851156313